Privacy Policy

1. Data we collect

We may collect:

• Name.
• Email address.
• Phone number.
• Nationality.
• Passport or ID details.
• Legal documents.
• Contracts.
• Government documents.
• Payment data (card numbers are not stored).
• Any data you send while requesting a service.

2. How we use data

Data is used only to:

• Deliver requested services.
• Communicate with you.
• Update request status.
• Issue contracts and documents.
• Comply with laws and regulations.
• Improve service quality.

We do not use data for marketing without your consent.

3. Data protection

Procedo takes reasonable technical and organisational measures to protect client data, including:

• Encrypting site traffic with HTTPS (SSL) in production.
• Hosting databases and document files with professional providers under access controls.
• Limiting access to authorised staff only.
• Not exposing confidential documents on public URLs; access is through an authenticated portal session.

Backups follow infrastructure-provider policies and the firm's retention plans. The platform denies unauthenticated or unauthorised access through authentication and permission checks; this policy does not claim continuous security monitoring of every access attempt.

4. Sharing data

Procedo does not sell, rent, or share client data with third parties except:

• With your explicit consent.
• When required by law.
• When delivering the service requires dealing with a government or official body.

5. Uploaded documents

All documents you upload:

• Are treated as strictly confidential.
• Are used only to deliver the service.
• Are kept in your client file.
• Are shared only when legally necessary or with your consent.

6. Digital archive

After a service ends, Procedo may retain your file in a digital archive, which can include original and final documents, contracts, payment receipts, procedure history, and a reference number. The archive remains available in your account under the data-retention policy.

7. Cookies

The site may use cookies to improve experience, for example to:

• Remember your login session (secure session cookies).
• Store the selected language.
• Improve site performance.
• Analyse usage in aggregate where applicable.

8. Your rights

You have the right to:

• Access your data.
• Update your data.
• Correct inaccurate information.
• Request a copy of your data by contacting the firm.
• Request deletion where that does not conflict with legal or contractual obligations.

9. Retention

Procedo keeps data for as long as needed to deliver the service or as Egyptian law requires. After that period, data may be deleted or securely archived.

10. Children

Procedo does not provide services to persons under 18 except through a parent or legal representative.

11. Changes to this policy

Procedo may update this privacy policy as needed. The updated version will be published on the site, and continued use of the platform constitutes acceptance of the changes.

12. Contact

For questions about this privacy policy or how we handle your data, contact us through the official channels on the Procedo website.